Refund Policy

Last updated: May 2026

Eligibility

Refund requests are reviewed when an order cannot be started or delivered due to an issue on Nexloria's side.

Non-refundable cases

Completed deliveries, incorrectly submitted customer details, or policy violations are generally non-refundable.

Partial refunds

If an order is partially delivered and cannot be completed, a proportional refund may be issued.

Exchange transactions

Completed exchange transactions are final once funds are transferred to the destination method.

How to request

Contact support with your order ID, payment reference, and reason for request. Include screenshots if relevant.